ARC Group's baseline criteria for payments, recurring subscriptions, cancellations, and billing corrections.
This English version is provided for convenience. The Korean version prevails in case of any conflict.
Refund criteria for ARC Group's paid services, subscription products, and project-related payments may vary by product or contract type. The Company applies this Refund Policy considering the nature of digital and operational services that begin upon payment.
Recurring subscription products may begin use immediately upon payment, or activate accounts, workspaces, or operational features. In such cases, partial refunds may not be available for the current month's already-rendered service. Users may cancel before the next charge; cancellation stops automatic billing from the next billing date.
For one-time payments, build-style services, consulting, operations outsourcing, or project contracts, refundable scope is determined by the product description, proposal, contract, quote, or other agreed conditions. If work has begun or deliverables have been provided, refundable scope may be assessed by progress and what has been delivered.
The Company may proceed with a refund or correction in the following cases, after review. • Duplicate payments • Clear billing errors such as incorrect amounts or system malfunctions • When normal Service delivery was substantially impossible due to the Company's fault after payment • When required by applicable law or individual contract
Refunds may be limited or unavailable in the following cases. • Digital products where use began immediately after payment • Cases where the User's use, configuration, or external integrations have already moved Service delivery forward • Refund requests due to a User's simple change of mind • When refund restrictions are stated in a separate contract, proposal, or quote • When external service costs have already been incurred
Costs for external AI APIs, SaaS, collaboration tools, messaging services, cloud, or third-party services connected directly by the customer may not be subject to direct refund by ARC Group. Such costs are handled per each provider's policy; the Company may assist with verification as needed.
Recurring subscription cancellations may be requested via account settings, the payment management page, or customer support. Even when a cancellation request is received, immediate refunds may not apply to billing periods already charged; effects may begin from the next billing date.
When requesting a refund or billing correction, please include: • Account email or company name • Payment date / time and method • Product or service name • Reason for the request • Any verifiable transaction details The Company will review and respond with feasibility and an expected timeline.
Once approved, the actual time for a refund to complete depends on the payment method, PG, card issuer, and financial institution schedules. Generally, this may take a few business days after approval.
For inquiries about refunds, cancellations, billing errors, or charges: • Company: ARC Group • Email: business@arcgroup.kr
This Refund Policy may be amended due to changes in Service structure, product mix, applicable laws, or operational policies. We will provide notice on the website for material changes. • Effective date: April 13, 2026